Wordpress is a great platform to build a website, but it's popularity makes it extremely popular for hackers to target sites built using Wordpress.
Just look at the below cases of Wordpress site owners and web masters:
If you have more than one Wordpress site, can you imagine this happening?
It can create headaches for both clients AND your web agencies:
If your site ends up being hacked, you don't want to see this warning from Google come up for your customers and potential customers when they visit your site:
"73.2% of the most popular WordPress installations are vulnerable to vulnerabilities which can be detected using free automated tools" [source: wpwhitesecurity.com]
So, if your website is mission critical to your business (and I'm sure it is or you wouldn't be here) but worrying about the technical side of your website is not something you want to waste time doing yourself, then Virtual-Tree's WP Wordpress Concierge Maintenance service is for you.
See we have many clients who are in the same situation, you don't want to fiddle around with the technical side, you already wear so many hats in your business, this is one less thing to worry about. It's why we created this service, just for people like you.
Focus On the Important Tasks In Your Business
Stop wasting time fiddling with backups, weekly updates and focus on the important things that grow your business.
Secure Your Site from Malicious Attacks
Make your site "annoying" to potential hackers by making it as secure as possible so they move onto more vulnerable and easier targets.
Have Peace of Mind
Be comfortable and confident you're doing everything you can to prevent yourself from being a victim of malicious hacking and knowing even if you do get attacked, your site is backed up and can be restored as quickly as possible reducing downtime as much as possible.
You are fully protected by our 100% Satisfaction-Guarantee. Cancel at anytime before your next billing date.
Q: How does this work?
A: Sign up above, once you make your initial payment you'll be asked to provide access details to your website so we can get you setup as soon as possible.
On average, we will have you setup within 1-2 business days.
Q: Do these plans include uploading, updating content on my WP site?
A: No. This service is purely for maintaining, backing up and monitoring your Wordpress site. For content maintenance service plans, see here.?
Q: Do you support Wordpress multisites?
A: No. We are currently unable to support multisite function.?
Q: Does my Wordpress site need to be hosted by you?
A: No. We can pretty much work with any web host you use.?
Q: Is there a phone number for support?
A: No. In order to process support requests properly, we only take support requests through our support ticket feature or at: [email protected]
Q: What happens if I cancel this service?
A: Upon cancellation of this service we will provide you with the most recent backup files to download within 7 days. After which, all backups, files, logs will be removed & deleted from our cloud storage so please ensure you save your files/backup in a safe place.
Q: Am I locked into a contract with you?
A: No. you may cancel 5 working days before your next scheduled billing date?.
Q: Do you provide Wordpress development and customization services?
A: No, we currently do not provide Wordpress development or customizations.
Q: What is priority support?
A: Priority support means your support request will take priority over non-Pro plan members.
Q: What do I need to provide to use this service?
A: We'll require Admin access to your Wordpress site, FTP and SSH access to your web host. (we'll explain how to do this)
Q: What happens if something breaks when my Wordpress site and/or plugins are updated?
A: If your site breaks and we can fix it immediately (it's an obvious or known issue) we will fix it immediately and notify the main account contact via email.
If the fix is unknown or not immediate, we will restore your site back to the most recent backup (created before the update).
We will spend up to one hour of time fixing/troubleshooting the problem – if we cannot fix the problem within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.